Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
In everyday life, we are in contact with 22 different cultures and we communicate with our clients in 16+ different languages.
At Foundever, we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees.
We take care of you, your progress, and make sure that you have the right conditions to deliver the best results. And subsequently, we expect that you give it your best at all times.
Summary of primary job responsibilities:
Working in partnership with our Clients, we are looking to grow our ITALIAN team of expert Customer Service Professionals. With full training provided, you will support customers who are having challenges and are contacting us via phone, email, or chat. Delivering a world-class customer experience is key, and as part of this, you will offer eligible customers the best service.
Your tasks will be to:
- Committed to driving customer satisfaction
- Have the ability to multi-task, problem solve and are detail-oriented
- Enjoy working with a team as well as independently
- Maintain received information properly in the system
Your skills:
- speak excellent Italian (min. C1 level)
- speak good English (min. B2)
- are a positive spirit with host of self-motivation
- know all the secrets of Windows and MS suite
- mastered the art of interpersonal communication
- love both teamwork and individual tasks
We offers you:
- Social package including: additional healthcare insurance
- To join a young and dynamic team in multinational environment
- Opportunities for long-term professional career