Ogłoszenie numer: 9533635, from 2025-02-28
Customer Service Advisor with German
Location: wielkopolskie
Job description
- Provide assistance via phone and email,
- Deliver technical support, including internet speed tests, troubleshooting, and router installations,
- Address contract and billing inquiries thoroughly and efficiently,
- Handle and process customer complaints with empathy and professionalism,
- Promote and sell additional products, such as mobile contracts, after resolving service issues.
Requirements
- Service-oriented thinking with focus on customer experience
- Fluency in German (min. C1 level)
- Outstanding communication skills
- Administrative and technical knowledge
- Very good English or Polish verbal and written skill (min. B2 level)
We offer
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
- Embrace an international and diverse work environment that broadens your horizons.
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.